FAQ

You can securely pay with iDEAL, PayPal, Apple Pay, Google Pay, Bancontact, Mastercard, and Visa. Available payment methods may vary slightly depending on your country.

Yes, you can pay later with Klarna. If Klarna is available in your country and for your order, you’ll see it at checkout.

Please check your spam or junk folder first. If you still can’t find it, email us at support@elovajewelry.com and we’ll be happy to help.

If your order hasn’t been processed yet, we’ll always do our best to help. Please contact us as soon as possible at support@elovajewelry.com. Once an order has already been processed or shipped, changes may no longer be possible.

Yes, we ship worldwide.

Our estimated delivery time is 3–10 business days.

Shipping within Europe is free on all orders.

No, there are no surprise customs fees on delivery. Duties and VAT are paid.

As soon as your order ships, you’ll receive an email with your tracking details. You can also use the Track my order link on our website.

Yes, you can return your order within 30 days from the day you receive it. Items must be unworn, unused, and returned in their original packaging.

Log in to your account, go to your order, and select the option to request a return. If you checked out as a guest, please create an account using the same email address you used at checkout so your order becomes visible.

For orders from the EU, we’ll send you a prepaid return label once your return is approved. A €5.99 return fee will be deducted from your refund. For countries outside the EU, customers are responsible for arranging and paying for the return shipment.

Once your return has been received and approved, your refund will be processed within up to 10 business days to your original payment method.

Yes, for orders shipped within the US and EU, we also offer store credit. If you’d prefer store credit instead of a refund, you can mention this in your return request.

Our jewelry is made from stainless steel and designed to be waterproof, hypoallergenic, and made to stay beautiful with everyday wear.

Our pieces are made to stay beautiful with normal everyday wear.

Yes, our jewelry is waterproof and made to handle everyday wear, including water, sweat, and sunlight.

Yes, our jewelry is hypoallergenic.

Even though our jewelry is made for everyday wear, we still recommend handling your pieces with care and storing them properly when you’re not wearing them.

Please contact us at support@elovajewelry.com if you have any questions about warranty or product issues, and we’ll be happy to help.

You can always reach us at support@elovajewelry.com.