RETURNS & REFUNDS

We want you to love your jewelry. If not, here’s how returns work.

Return window & condition

You can return your order within 14 days from the day you receive it. Items must be in their original condition: unworn, unused and with all original packaging included.

Return shipping costs

Return shipping costs are at your own expense.

Refunds

Once we receive and approve your return, your refund will be processed within up to 10 business days to the original payment method.

For orders from the EU, any original shipping costs you paid will also be refunded when you return the entire order.

Promotions & discounts

If your return causes a discount or promotion to no longer apply, this will be adjusted in your refund. For example, with a “1+1” promotion: if you return one item and keep the other, the promotion is no longer valid and you will pay the original price for the item you keep.

If you have any questions, feel free to contact us at support@elovajewelry.com